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Old 01-30-2015, 09:39 PM   #11
Disagreeable
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Default Re: Should passengers accept racial abuse by airline staff?

Here are their TOS. In them are references to the countries Air Transportation Act.

http://www.airindia.com/Images/pdf/C...s_Carriage.pdf
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Old 02-01-2015, 05:09 PM   #12
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Default Re: Should passengers accept racial abuse by airline staff?

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Originally Posted by jackohara View Post
You both have been adding value to this discussion, Disagreeable and Friend In Court

Is there a link or site that can explain about, what should merchants display to customers in order to make online purchases? Any internet law you can draw my attention to?
Referring to the services seen online against the service provided.
Yes, there are several approaches to take. Were the racial slurs related to caste? If so, Article 17 of the India Constitution as well as the Prevention of Atrocities Act of 1989 give protection for they prohibit such discrimination. Google the Act if so, and it will take you to more than a few pages discussing one's rights under the Act.

This is the contact number for complaints for Air India in case you did not make your complaint through the proper channels.

Chief Vigilance Officer,
Air India Limited,
20th Floor,Air India Building,
Nariman point, Mumbai 400 021
Tel.No: +91 22 2279 6497
Fax: +91 22 2282 8311
e-mail: cvo@airindia.in
[Voice complaints can also be registered by dialling + 91 22 26265588

I suggest you make your complaint in writing, so you and they both have a record to follow up on.

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Old 06-22-2017, 11:40 AM   #13
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Default Re: Should passengers accept racial abuse by airline staff?

The gate agent on a delta flight loudly called me a "friggin fool" because I asked why we had no updates for over 20 minutes of a second delay. Could he be fired for that? Did that break any law...
I think it was a reasonable thing to ask frankly.
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Old 06-23-2017, 05:31 AM   #14
Wenton2
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Default Re: Should passengers accept racial abuse by airline staff?

As rude and embarrassing as that may have been for you, it is not normally illegal.
You can pursue the issue as a customer service matter but not as a legal matter.
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Old 06-23-2017, 09:19 AM   #15
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Default Re: Should passengers accept racial abuse by airline staff?

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Originally Posted by Dina88 View Post
The gate agent on a delta flight loudly called me a "friggin fool" because I asked why we had no updates for over 20 minutes of a second delay. Could he be fired for that? Did that break any law...
I think it was a reasonable thing to ask frankly.
How is that racial abuse? It isn't. That's why rather than hijacking someone else's thread, that has nothing to do with your "problem", you should start your own.
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Old 06-24-2017, 05:51 AM   #16
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Default Re: Should passengers accept racial abuse by airline staff?

I would agree that this new discussion here is quite a bit different than the original and should have been started as a new discussion (new thread).
Just FYI for you newbies!

tj
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Old 07-19-2017, 06:14 AM   #17
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Default Re: Should passengers accept racial abuse by airline staff?

Doesn't the question answer itself?
Why should anybody accept "racial abuse".

The question is what is really happening at an airline and is it really racial abuse and usually it is NOT in my experience.
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