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Old 05-07-2017, 05:26 AM   #1
Ginsing
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Default Bike repair dispute

I have bike that was defective and that I bought from Sears in Florida.
The front tire wobbled and eventually basically disengaged and fell off.
They refuse to repair it and say that I must have damaged it after they looked at it. But that is not true. What can I do now? Is there any other option other than small claims court? I am very frustrated.

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Old 05-07-2017, 05:54 PM   #2
AFFA
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Default Re: Bike repair dispute

I wish to inform you that you may file a case in small claims court. You may present expert evidence of some mechanic who is having knowledge of bikes and who may state reason of tire coming out. Once you may show that other party is at fault then you may seek compensation for loss suffered by you. As tire had come out thus you may argue that your product was defective.

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Old 05-08-2017, 04:47 AM   #3
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Default Re: Bike repair dispute

Before doing that in small claims, try to work up the chain of supervisors.
Almost surely customer service will resolve this for you unless there really is some strong evidence that you did something incorrect.
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Old 05-08-2017, 03:42 PM   #4
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Default Re: Bike repair dispute

As the operator, the onus is on you to inspect and maintain the bike. The bike presumably has a warranty for defects you need to follow. They are not going to pay for damages due to you neglecting to inspect the bike before use. The wheel being loose , wobbling and falling off is neglect on your part.
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Old 05-10-2017, 03:38 AM   #5
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Default Re: Bike repair dispute

You should spend some money on car repair only. When you buy you must pay attention to make sure the car is not be damaged.
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Old 05-10-2017, 02:52 PM   #6
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Default Re: Bike repair dispute

Quote:
Originally Posted by pibebong View Post
You should spend some money on car repair only. When you buy you must pay attention to make sure the car is not be damaged.
We should ALL be using bikes not cars!!
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Old 05-14-2017, 02:11 PM   #7
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Default Re: Bike repair dispute

Get an opinion from another bike shop if you have to, and sue in small claims court.
They will fix it rather than go to court 9 times out of 10.
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