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Old 08-31-2017, 07:47 AM   #1
janice43
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Default Re: Six months and no payment yet from insurer

I am having a difficult time with State Farm, though in the past they were always quite good for me.
But now I have an insurance issue regarding our deceased father and they are bouncing me from one division to the next. Every time it is a new person.
I have spend over 7 hours on the phone.
What can i do to cut through the bureaucracy on this?
Any helpful hints?
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Old 08-31-2017, 11:02 AM   #2
Lexus
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Default Re: Six months and no payment yet from insurer

In this matter as a first step you can file a complaint with the customer care department of the insurance company. If you are not satisfied with their reply you can sent a lawyer notice demanding claim.
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Old 08-31-2017, 06:44 PM   #3
adjusterjack
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Default Re: Six months and no payment yet from insurer

Quote:
Originally Posted by janice43 View Post
I am having a difficult time with State Farm, though in the past they were always quite good for me.
But now I have an insurance issue regarding our deceased father and they are bouncing me from one division to the next. Every time it is a new person.
I have spend over 7 hours on the phone.
What can i do to cut through the bureaucracy on this?
Any helpful hints?
How do you expect anybody to answer those questions when you haven't explained the issue and what it has to do with your deceased father?

When you reply with the details, also say what state this is happening as location may be important.
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Old 09-01-2017, 07:21 PM   #4
AFFA
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Default Re: Six months and no payment yet from insurer

I wish to inform you that you may contact The Office of the Insurance Ombudsman in your State. It assists consumers with issues related to insurance availability; claims processing; coverage questions and other matters related to insurance assistance. It strives to provide prompt handling of matters of an emergent nature and to help you to work with your insurer to achieve successful resolution of your insurance concern.

AFF
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Old 09-01-2017, 10:25 PM   #5
adjusterjack
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Default Re: Six months and no payment yet from insurer

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I wish to inform you that you may contact The Office of the Insurance Ombudsman in your State. It assists consumers with issues related to insurance availability; claims processing; coverage questions and other matters related to insurance assistance. It strives to provide prompt handling of matters of an emergent nature and to help you to work with your insurer to achieve successful resolution of your insurance concern.

AFF
And she can write to the Pope, too.

Without knowing what the issue is, that suggestion could be all but useless.
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Old 09-02-2017, 10:13 PM   #6
Highwayman
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Default Re: Six months and no payment yet from insurer

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Originally Posted by adjusterjack View Post
And she can write to the Pope, too.

Without knowing what the issue is, that suggestion could be all but useless.
AFFA (who I am convinced is a robot) should stick with Filipino and Indian legal issues. He is lacking when it comes to local stuff.
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Old 09-03-2017, 07:47 AM   #7
Nan5
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Default Re: Six months and no payment yet from insurer

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Originally Posted by adjusterjack View Post
And she can write to the Pope, too.

Without knowing what the issue is, that suggestion could be all but useless.

Well it can't hurt.
It certainly wont make the issue worse
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