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Old 12-18-2016, 06:41 AM   #1
Hartwell33
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Default Six months and no payment yet from insurer

It has been over six months since my daughter in law turned her claim in for water damage in a Florida condo.
The insurance company said the claim was fine and they would pay, but she has received nothing yet, after six months?
Is that normal? Is there some legal time limit on this kind of thing?
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Old 12-18-2016, 11:46 AM   #2
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Default Re: Six months and no payment yet from insurer

What did they say when she called them?
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Old 12-18-2016, 09:37 PM   #3
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Default Re: Six months and no payment yet from insurer

I wish to inform you that your daughter in law may contact the Florida Office of Insurance Regulation (DFS Consumer Services) and seek guidance. They may be contacted by email or on Toll free Helpline.

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Old 12-19-2016, 12:26 PM   #4
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Default Re: Six months and no payment yet from insurer

Quote:
Originally Posted by Hartwell33 View Post
It has been over six months since my daughter in law turned her claim in for water damage in a Florida condo.
The insurance company said the claim was fine and they would pay, but she has received nothing yet, after six months?
Is that normal? Is there some legal time limit on this kind of thing?
Yes, 6 months is too long if the claim was, indeed, "fine."

But you're getting second hand information from somebody who might not understand how the claim process works.

It would be best if your daughter-in-law comes here so she and I can have a conversation and figure out what's happening.
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Old 12-20-2016, 09:12 AM   #5
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Default Re: Six months and no payment yet from insurer

Get on the phone and STAY on the phone until somebody explains what is happening and why the delay. You may just be bogged down with a glitch in the bureaucracy--and that happens a lot with big insurers.
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Old 12-21-2016, 06:24 AM   #6
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Default Re: Six months and no payment yet from insurer

It took me 8 months to resolve a widow benefit from our insurer.
So it DOES happen. You just have to be persistent.
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Old 12-21-2016, 07:38 PM   #7
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Default Re: Six months and no payment yet from insurer

Like in all great companies, sometimes glitches occur, and you have to be diligent with fighting through the bureaucracy, it's just a sad fact of life today.
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Old 12-22-2016, 04:36 AM   #8
Hartwell33
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Default Re: Six months and no payment yet from insurer

We called the Office of Insurance Regulation and the company.
It was about 40 minutes for each call unfortunately.
Everybody promised to resolve it this week so we will see!!!
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Old 01-04-2017, 03:54 AM   #9
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Default Re: Six months and no payment yet from insurer

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Originally Posted by adjusterjack View Post
Yes, 6 months is too long if the claim was, indeed, "fine."

But you're getting second hand information from somebody who might not understand how the claim process works.

It would be best if your daughter-in-law comes here so she and I can have a conversation and figure out what's happening.


Can I ask for interest or damages if takes 6 months or more to pay the claim?
I ma facing the same situation.
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Old 01-04-2017, 09:06 AM   #10
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Default Re: Six months and no payment yet from insurer

According to your contract, unlikely.
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Due to a recent promotion, I should now be referred to as Major Obvious.

I would not be trying to provide information and knowledge if I did not sympathize.

Some days it is just not worth chewing through the restraints to face life.
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